Shipping & Return Policy
SHIPPING AND DELIVERY
How do I pay for my order?
Gamma Labs accepts the following forms of payment to purchase items on our website:
Credit cards: Visa, MasterCard, American Express and Discover
Debit cards: Visa, MasterCard and American Express
Prepaid Gift Cards: Visa, MasterCard, American Express
*please note - if you are paying with PayPal or Apple Pay, we will only ship to the confirmed address that has been established by PayPal or Apple Pay as belonging to the account holder.
Our shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address. Transit time can take between 1-5 business days from the time the order leaves our warehouse.
Order Processing Times
We typically ship Monday-Friday and process orders within 1-5 business days (except holidays and weekends). Occasionally, and especially during sales, order processing can take longer. All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class Mail. This service provides delivery confirmation for all of our orders.
All delivery times are estimated by the USPS from the time your order leaves our warehouse.
Tracking Your Order
After your order has shipped, you will receive an email confirmation with a tracking link.
Generally, domestic orders are delivered within 1-5 business days. International orders can take anywhere from 5-15 business days (depending on the destination)
If you attempt to track your package within 48 hours after it is ordered and there is no information available about your package, this is because the carrier has not scanned your package yet. When the package is scanned you will be able see the tracking information. Please allow at least 48 hours for the carrier to scan your package. If you still do not see tracking information please call customer service at 1 877 426-6262
All packages, unless otherwise stipulated, once processed, ship United States Postal Service Priority International.
Canadian shipments may be subject to goods and services tax, provincial sales tax, duties, or handling fees based on the product, amount of purchase, and the province. All shipments to Canada will be shipped via the U.S. Postal Service. Additional handling fees on products may be charged by the local post office.
Lost or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door. Gamma Labs cannot take responsibility for packages that are damaged, lost, or stolen after it has a confirmed delivery scan. We strongly recommend that the customer track the package frequently and that there be someone to receive the package when it arrives. You can track your package on USPS.com. You will receive a tracking number and links for tracking your package once your package is shipped from our warehouse.
Upon inquiry, Gamma Labs will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. We utilize the United States Postal Service (USPS) for all domestic deliveries with tracking. For international shipments we utilize Globegistics, Inc for shipping and tracking. In the event that you claim not to have received delivery of your order, please contact us at 631-755-1080 or email us at [email protected] We will then contact the USPS or Globegistics, Inc to confirm whether delivery was made. If the USPS or Globegistics, Inc states that delivery was not made, we will resend your order. If the USPS or Globegistics, confirms that delivery was made, we will inform you and close the case unless you appeal the determination by USPS or Globegistics, Inc. To appeal the determination by the USPS or Globegistics, Inc, please complete the Proof of Non-Delivery form and return it to us pursuant to the instructions on the form.
For Domestic shipments, please click here for the Proof of Non-Delivery form.
For International shipments, please click here for the Proof of Non-Delivery form.
Incorrect Shipping Information
If a package is returned to Gamma Labs due to an incorrect or incomplete shipping address provided by a customer, or if the package is marked "unclaimed" or “return to sender”, we will notify you by email. We will then issue a refund (less S&H) for the returned product. This refund will be given back with the same form of payment used to place the order. Gamma Labs is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
It is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly an additional fee, please provide us with your correct and current address. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if USPS charges the customer an additional fee.
Can I change my address after I place an order?
The shipping address cannot be changed on an order after it's placed. Please attempt to cancel your order right way and then place the order again using the correct address. If you're unable to cancel the order, please call us at 1-877-426- 6262 to speak to a representative.
Please do not email us, as the email might not be seen in time, and your order will be sent to the wrong address.
If you are paying with Paypal, we will only ship to the confirmed address that has been established by PayPal as belonging to the PayPal account holder.
Do you guarantee the transit times stated by the USPS at checkout?
Because the USPS estimates delivery times, transit days vary from one class of mail to another, and are not guaranteed. The following chart (taken directly from the USPS website) outlines the delivery standards for various mail classes and indicates how long you should wait before you contact customer service with a concern:
First-Class Mail®: 2-3 days (not guaranteed) - 5 or more Days from the date of mailing
Priority Mail®: 1-day (not guaranteed) - 3 or more Days from the date of mailing
Priority Mail®: 2-3 days (not guaranteed) - 5 or more Days from the date of mailing
Standard Post®: 2-8 days* (not guaranteed) - 14 or more Days from the date of mailing
EXCHANGES AND RETURNS
Refund and Money Back Guarantee
Gamma Labs stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.
Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Gamma Labs. In order to be eligible for a refund, you must have used the product as directed.
To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused product; all original packaging and the invoice which was included in the original shipment. You must also include a note containing your name, address and reason(s) for return.
**Please note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, 30% off sales, or Free Shipping promotions.
We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.
Returns must be addressed as follows:
134 Bell Street
West Babylon, New York 11704
NOTICE: Our guarantee was created to warranty that quantity of product consumed as directed for use during the thirty (30) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that thirty (30) day period. If an excess supply of product was removed from the container and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. Please contact us with any questions or concerns at 1 (877) 426-6262.
To obtain an exchange, we must physically receive your unused portion within the thirty (30) day period. The returned product must include the original product; all original packaging and the invoice which was included in the original shipment. You must also include a note containing your name, address and reason(s) for an exchange. Once we receive your unused portion back in our warehouse, we will send you a coupon code to use on our website. This coupon code will entitle you to have another flavor sent to you free of charge. You would, however, be responsible to pay for shipping and handling.
We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not exchange your product and will be unable to return unused product to you.
Exchanges must be addressed as follows:
115 Alder Street
West Babylon, New York 11704
Damaged or defective products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.
You must return the defective product within the specified period of time, along with all original packaging, manuals, and other documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:
115 Alder Street
West Babylon, New York 11704